|Digiwork Instruments (Digiwork) provides its limited warranty for the testers
and accessories to its authorized Distributors and other end-users (Digiwork
Customers) who purchase the testers/parts or receive replacements directly from
Digiwork. However, Digiwork may in its discretion honour claims made within the
applicable warranty period (standard for one year) by those who are unable to
obtain service directly from a Digiwork Distributors or other sellers. This is a
discretionary service and does not create any obligation, contractual or
otherwise, between Digiwork and any person who acquired the tester(s) and/or
accessories from a third party.
Our customer service covers a wide range of client care and technical support,
including customer communication and post-sale service, tester calibration and
repair, accessories installation and replacement, software setup and upgrading.
Our technical engineers are always ready to provide professional services for
The standard warranty period for the testers and parts (non-consuming
accessories) is one year from the date of purchasing. Extension of warranty
period is encouraged, please contact
sales department for details.
Fees are applied for
replacement and installation of consuming accessories
like impact body, ball tip, supporting ring, even within the period of
Defective testers and accessories (non-consuming type) may return for
replacement within warranty period. You must have a RMA (Return Material
Authorization) number issued from
Digiwork Instruments prior to shipping a
defective tester or part to us. The RMA request must first be approved by
Digiwork, and the return of the faulty tester(s)/part(s) in accordance with
service terms and conditions. Please e-mail our
technical support to obtain a RMA request form, or call 1-866-522-2899.